Refund and Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at coolfanstore1@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at coolfanstore1@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

One Year Warranty

AXIALFAN One Year Warranty protects your purchase from Failure during normal use Up to one Year from the date of your purchase.
One Year Coverage from the date of Purchase – Included in the items Price
100% Coverage for Parts and Labor – No deductibles – Included in the items price
Items repairs or the full price is refunded to you if we are unable to fix or repair
One Year Warranty covers ALL items listed on our website
Buyer pay shipping fees at your side when return products, seller pay replacement products’ shipping fees.
How can I get AXIALFAN One Year Warranty?

AXIALFAN One Year Warranty is included in the items price, you do not need to buy extra protection plan or additional warranties.

How do I purchase a AXIALFAN One Year Warranty?

When you complete the purchase from our website your warranty will be included with the purchase.

How long does coverage last?

Coverage is one year from the date of your purchase

When does coverage start?

Your coverage begins on the date of purchase. If the item you receive is not as it was described, you can return it for a full refund during the first 30 days from payment.

How much is covered?

For replacement payments: You are covered up to the maximum value you paid for the item. Once that amount has been paid out, your warranty is considered fulfilled.

For repairs: You’re covered for multiple repairs, up to the maximum value of your item. Once the cost of repairs meets the full purchase price of the item, your warranty is considered fulfilled.

Software: Software issues are not covered.

How do I file a claim?
You can file a claim 24/7 by emailing our customer support department(coolfanstore1@gmail.com) detailing the problem you are having and the order number

Q: The price including shipping cost?
A: No, there is an UPS option shows UPS Cost.

Q: Can i use my own carrier account to ship?
A: Yes, choose “use buyer’s carrier account to ship” and send us your carrier account by email.

Q: What’s the warranty of goods?
A: At least 1 year warranty for all products.

Q: Is listing price including tax & duty?
A: The price only for products.

Q: What payment terms available?
A: T/T in advanced / Credit card.

Q: Can your company accept cryptocurrency?
A: Yes, we accept cryptocurrency, such as Bitcoin, ETH

Q: How to pay by cryptocurrency?
A: Contact with us for details.

Q: How long is your Delivery Lead Time ?
A : If in stock, we ship out immediately after receiving payment, otherwise 3-5 working days or notice by email for exact delivery time.

Q: What carriers do you use?
A: We prefer to use FEDEX/DHL/UPS/TNT according to final destination